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Noticeboard

2019 Seasonal Flu Invite

We are inviting those of you who are eligible for the seasonal ‘flu’ vaccine to our Saturday walk in clinics which will take place on the 12th October (adults only), the 26th October and 2nd November (adults and children) between 9am-11am. There are no appointments and it is a walk in service only which will be manned by a large team here at the practice.

Pregnancy & Midwife Appointments *new*

If you have just found out that you are pregnant, you can now refer yourself to the maternity services at Guy's & St Thomas' (click here) OR at King's College Hospital (click here). Please do so as soon as you have found out that you are pregnant. You should hear back from the hospital and have a midwife appointment at 10 weeks. If you have a long-term condition such as diabetes, hypertension, thyroid problems, please see a GP for us to refer you and amend medications etc.

If you are already pregnant and seeing our mid-wife colleagues, please note that their clinic has now moved to the Artesian Health Centre, 138 Grange Road, London, SE1 3GF . All midwife appointments now take place at the Artesian, rather than at Albion Street.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient access, Evergreen, Life, Dimec or My GP app you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp 

There are now a large range of health related apps available. Check your app store for options but please ask us if you need advice.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Please see the attached leaflet for more information - HERE.

Equality and Diversity

Equality and diversity are at the heart of our practice. We are committed to ensuring that the way in which we provide services and the way in which we treat our staff and patients reflects their individual needs in a caring, respectful and professional way. We strive to recognise and value difference in its broadest sense and aim to respond positively to different needs and circumstances so that everyone is treated fairly and with equally.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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