This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Pregnancy & Midwife Appointments *new*

If you have just found out that you are pregnant, you can now refer yourself to the maternity services at Guy's & St Thomas' (click here) OR at King's College Hospital (click here). Please do so as soon as you have found out that you are pregnant. You should hear back from the hospital and have a midwife appointment at 10 weeks. If you have a long-term condition such as diabetes, hypertension, thyroid problems, please see a GP for us to refer you and amend medications etc.

If you are already pregnant and seeing our mid-wife colleagues, please note that their clinic has now moved to the Artesian Health Centre, 138 Grange Road, London, SE1 3GF . All midwife appointments now take place at the Artesian, rather than at Albion Street.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient access, Evergreen, Life, Dimec or My GP app you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp 

There are now a large range of health related apps available. Check your app store for options but please ask us if you need advice.

Appointments

How to access who and what you need:

Seeing a Doctor (routine appointments):

Ten-minute appointments: your choice of doctor/nurse, bookable up to a month ahead (bookable in person, by phone or online).

We hold a worker’s clinics from 07:00 on Tuesday and on Thursday evening until 19:20. These are bookable in advance only.

Telephone appointments: with a doctor of your choice (not available by internet booking). If you have a non-urgent medical query, we are pleased to offer a telephone consultation with the doctor of your choice. These are bookable in advance.

Urgent problems should still be dealt with by the duty-doctor (see below).

Seeing a Nurse/Health Care Assistant:

The treatment room nurse offers mainly pre-bookable appointments with some appointments available to book on the day. You may be asked the reason so that you are allocated the appropriate slot. (Please note, we do not offer a walk in service)

The healthcare assistant also provides appointments.

What should I do when I need to see the doctor urgently?

We define urgent as you cannot wait for the next appointment and wish to be seen the same day.

We ask you to phone 0203 049 7120* to speak to a duty-doctor, during the following times:

08:30 to 10:00

15:00 to 16:00

The doctor will be able to:

  • Offer brief advice on the telephone (and sometimes avoid you having to come at all e.g. prescriptions and some certificates)
  • Agree you need to be seen urgently and book you a TIME to come during that session (avoiding a long wait for you), either at the local Extended Access Hub Clinic (based out of Bermondsey Spa Medical Centre, 50 Old Jamaica Road, SE16 4BN) or at Albion Street.
  • Offer a routine appointment, perhaps after suggesting some advice or tests
  • Offer a telephone conversation to discuss in more detail at a later time
  • Agree a **home visit is necessary for you.

*If you have difficulty using the telephone please come to the surgery and let the receptionist know you wish to be seen urgently. The doctor will speak to you briefly before offering you one of the above options. If you are offered an appointment that session you may have to wait or you can choose to return for it. Other than in these instances, we do not offer a walk-in service.

**Please try and call in the morning if you think you might need a Home Visit as we tend to visit at lunch time. (We understand that this ofcourse won't always be possible).

Please note that we are unable to return telephone calls to phones that will not accept anonymous calls.

Need to cancel your appointment?

We have a new cancellation line, telephone: 0203 049 7131. Please do not use this line for any other message as these will not be responded to.

Please call outside our busy times (08:30-10:00 and 15:00-16:00) for: making a routine appointments, checking results etc.

Need to ask a question?

The receptionists make appointments and deal with repeat prescription requests and all other administrative duties. They are very knowledgeable about how the practice works so please ask them for any help that you require.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website