- By Telephone:
Call 020 3049 7120
Ideally avoiding our busiest times which are in the morning from 08.30 - 10.00, and afternoon from 15.00 - 16.00. You will hopefully have a shorter wait on the phone if you avoid these busy times.
- In Person: Visit reception during opening hours.
Remember if you can’t make it – PLEASE cancel your appointment.
Seeing a Doctor (routine appointments)
Ten-minute appointments: your choice of doctor/nurse, bookable up to a month ahead (bookable in person, by phone or online).
We hold a worker’s clinics from 07:00 on Tuesday and on Thursday evening until 19:20. These are bookable in advance only.
Telephone appointments: with a doctor of your choice (not available by internet booking). If you have a non-urgent medical query, we are pleased to offer a telephone consultation with the doctor of your choice. These are bookable in advance.
Seeing a Nurse / Health Care Assistant
The treatment room nurse offers mainly pre-bookable appointments with some appointments available to book on the day. You may be asked the reason so that you are allocated the appropriate slot. (Please note, we do not offer a walk in service)
The healthcare assistant also provides appointments.
What should I do when I need to see the doctor urgently?
We define urgent as you cannot wait for the next appointment and wish to be seen the same day. Find out more on our Urgent Problems page.
The receptionists make appointments and deal with repeat prescription requests and all other administrative duties. They are very knowledgeable about how the practice works so please ask them for any help that you require.
You can see a GP or other healthcare professional at the extended primary care hub during:
- Weekday evenings 6.30pm - 8.00pm
- Saturdays and Sundays
How do I get an appointment?
Simply contact your GP practice in the usual way. If you are unwell and your practice is closed, call NHS 111 or online at 111.nhs.uk
If you require a same day or next day appointment, a doctor or nurse will assess you over the telephone and provide advice, refer to another service or book an appointment at the Extended Primary Care Service.
8am - 8pm, seven days a week, including bank holidays
Where will my appointment be?
Appointments are delivered from two locations in Southwark, but our patients are usually referred to Spa Medical Centre's hub.
- Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BN
- Lister Primary Care Centre, 101 Peckham Road, London, SE15 5LJ
Please do not ask for a home visit unless the patient is too ill to come to the Surgery. For further information please see our 'Home Visits' page.
This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.
Please ensure we have your correct mobile telephone number and inform us as soon as possible if your number changes.
If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.
If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged.
If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.
You can use one of the following methods:
- Cancel Online using Patient Access:
Cancel Your Appointment online using Patient Access.
- Cancel Online (Alternative Method - No Login Required):
Cancel your Appointment Online.
- Cancellation Telephone Line:
Please call us on 0203 049 7131. Please do not use this line for any other message as these will not be responded to.
- In Person: Call into your surgery and let the receptionist know in person.
We can offer your appointment to someone else and therefore help to reduce waiting times.
As part of our commitment to all our patients, we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.