We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Albion Street Group Practice is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing our Friends and Family Test.
Your comments will help us to maintain our high standard of service.
We work in partnership with the NIHR (National Institute for Health Research) Clinical Research Network who carry out important research. Our research is funded by public bodies and charities.
Research is an important part of healthcare. It is used to learn more about certain illnesses and to identify the most effective way of treating patients.
Albion Street Group Practice is one of several practices that make up the NHS Southwark Clinical Commissioning Group (CCG).
For details of all primary care services in the area, take a look at the CCG website, www.southwarkccg.nhs.uk.
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Albion Street Group Practice in the last financial year was £53,649 before tax and National Insurance. This is for 2 full time GPs and 11 part time GPs who worked in the practice for more than six months.