87 Albion Street, Rotherhithe, London, SE16 7JX

    Telephone: 020 3049 7120 ( Out of hours: 111 )
    Email: souccg.albion@remove-this.nhs.net
    Our e-mail address is suitable for contacting us for administrative purposes only and CANNOT be used for URGENT clinical needs.

    Appointments


    Coronavirus (Covid-19)

    NHS111 online – Check your symptoms
    Get the latest advice about coronavirus: NHS Website | Gov.uk

    Coronavirus (Covid-19): Service Updates

    GP Face to Face Appointments

    Albion Street have converted all GP face to face appointments to telephone appointments. Please DO NOT come into the practice unless you have been invited in by staff.

    6 Week Baby-Checks

    We will carry these out at 8 weeks instead of at 6 weeks so that your baby can have their immunisation on the same day (or if your baby is unwell that day, shortly after). You will be offered an appointment with a GP and nurse on the same day. We are doing this to avoid repeated visits to the practice for your baby and you during the corona virus outbreak.

    Nurse Appointments - Urgent only from now on

    Our nurses will ONLY see patients have urgent needs e.g.  complex dressings, blood tests for monitoring, baby immunisations and other essential injections. All long term condition reviews will be carried out over the telephone.

    Healthcare assistant appointments (HCA)

    Urgent only from now on for dressings, blood tests for monitoring, and ambulatory blood pressure monitoring (at request of GP only at present)

    Guidance on Self Isolation and Social Distancing

    Download our guide which helps you understand the difference between self isolation and social distancing and who is being advised to do which.

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    Booking Your Appointment Online

    Online

    APPOINTMENT BOOKING

    No Account?

    Register

    Other Ways to Book Your Appointment

    1. By Telephone:
      Call 020 3049 7120
      Ideally avoiding our busiest times which are in the morning from 08.30 - 10.00, and afternoon from 15.00 - 16.00. You will hopefully have a shorter wait on the phone if you avoid these busy times.
    2. In Person: Visit reception during opening hours.

    Remember if you can’t make it – PLEASE cancel your appointment.

    Click Here for further information

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    How to Access Who and What You Need

    Seeing a Doctor (routine appointments)

    Ten-minute appointments: your choice of doctor/nurse, bookable up to a month ahead (bookable in person, by phone or online).

    We hold a worker’s clinics from 07:00 on Tuesday and on Thursday evening until 19:20. These are bookable in advance only.

    Telephone appointments: with a doctor of your choice (not available by internet booking). If you have a non-urgent medical query, we are pleased to offer a telephone consultation with the doctor of your choice. These are bookable in advance.

    Urgent problems should still be dealt with by the duty-doctor.

    Seeing a Nurse / Health Care Assistant

    The treatment room nurse offers mainly pre-bookable appointments with some appointments available to book on the day. You may be asked the reason so that you are allocated the appropriate slot. (Please note, we do not offer a walk in service)

    The healthcare assistant also provides appointments.

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    Urgent Appointments

    What should I do when I need to see the doctor urgently?

    We define urgent as you cannot wait for the next appointment and wish to be seen the same day. Find out more on our Urgent Problems page.

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    Need to Ask a Question?

    The receptionists make appointments and deal with repeat prescription requests and all other administrative duties. They are very knowledgeable about how the practice works so please ask them for any help that you require.

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    Extended Primary Care Hubs

    You can see a GP or other healthcare professional at the extended primary care hub during:

    • Weekday evenings 6.30pm - 8.00pm
    • Saturdays and Sundays

    How do I get an appointment?

    Simply contact your GP practice in the usual way. If you are unwell and your practice is closed, call NHS 111 or online at 111.nhs.uk

    If you require a same day or next day appointment, a doctor or nurse will assess you over the telephone and provide advice, refer to another service or book an appointment at the Extended Primary Care Service.

    Opening times

    8am - 8pm, seven days a week, including bank holidays

    Where will my appointment be?

    Appointments are delivered from two locations in Southwark, but our patients are usually referred to Spa Medical Centre's hub.

    • Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BN
    • Lister Primary Care Centre, 101 Peckham Road, London, SE15 5LJ

    Find out more about Extended Access Hub Clinics here.

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    Requests for a Home Visit

    Please do not ask for a home visit unless the patient is too ill to come to the Surgery. For further information please see our 'Home Visits' page.

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    Free Text Reminders

    This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

    Please ensure we have your correct mobile telephone number and inform us as soon as possible if your number changes.

    If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.

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    Chaperones

    If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged.

    For further information please see our Chaperones policy.

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    Cancelling Your Appointment

    If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

    You can use one of the following methods:

    1. Cancel Online using Patient Access:
      Cancel Your Appointment online using Patient Access.
    2. Cancel Online (Alternative Method - No Login Required):
      Cancel your Appointment Online.
    3. Cancellation Telephone Line:
      Please call us on 0203 049 7131. Please do not use this line for any other message as these will not be responded to.
    4. In Person: Call into your surgery and let the receptionist know in person.

    We can offer your appointment to someone else and therefore help to reduce waiting times.

    As part of our commitment to all our patients, we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.