87 Albion Street, Rotherhithe, London, SE16 7JX

Online: Contact Us Online
Telephone: 020 3049 7120 ( Out of Hours: 111 )

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Urgent Problems & Out of Hours


Urgent Problems during Surgery Hours

We define urgent as you cannot wait for the next appointment and wish to be seen the same day.

We ask you to telephone 020 3049 7120 to speak to a duty-doctor, during the following times:

  • 8.30am to 10.00am
  • 3.00pm to 4.00pm

The doctor will be able to:

  • Offer brief advice on the telephone (and sometimes avoid you having to come at all e.g. prescriptions and some certificates)
  • Agree you need to be seen urgently and book you a TIME to come during that session (avoiding a long wait for you), either at the local Extended Access Hub Clinic (based out of Bermondsey Spa Medical Centre, 50 Old Jamaica Road, SE16 4BN) or at Albion Street.
  • Offer a routine appointment, perhaps after suggesting some advice or tests
  • Offer a telephone conversation to discuss in more detail at a later time
  • Agree a home visit is necessary for you.
    Please try and call in the morning if you think you might need a Home Visit as we tend to visit at lunch time. (We understand that this ofcourse won't always be possible).

If you have difficulty using the telephone please come to the surgery and let the receptionist know you wish to be seen urgently. The doctor will speak to you briefly before offering you one of the above options. If you are offered an appointment that session you may have to wait or you can choose to return for it. Other than in these instances, we do not offer a walk in service.

Please note that we are unable to return telephone calls to phones that will not accept anonymous calls.

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How to Get Help when the Surgery is Closed

If you have an urgent medical problem when we are closed, please call NHS 111.

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

Calls to NHS111 may request you to attend the extended primary care service in Southwark.

You can also try your local pharmacist for advice.

In life threatening emergencies such as chest pain and severe shortness of breath, you should call 999

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Accident & Emergency

Only visit your accident and emergency (A&E) department or call 999 for serious life-threatening injuries and illnesses. The emergency services are always very busy; only attend A&E if you have a life threatening problem or a serious illness.

It is very obvious when someone is seriously ill. They may be unconscious, appear to have had a heart attack, have a broken bone or be bleeding heavily.

There is an accident and emergency department at:

St Thomas' Hospital - Accident and emergency (A&E), Westminster Bridge Road, London, SE1 7EH
Open: 24 hours a day, 365 days a year

Download the map to the Emergency Department (PDF 41Kb)

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Urgent Care Centre

The nearest urgent care centre is at Guy's Hospital

Open 08:00am to 8.00pm every day

The urgent care centre at Guy's Hospital offers an alternative to the Accident and Emergency department (A&E) for a range of minor injuries and urgent medical problems.

It is a walk in NHS service for patients whose condition is urgent enough that they cannot wait for the next GP appointment (usually within 48 hours) but who do not need emergency treatment at A&E. It is staffed by a GP working alongside emergency nurses.

They have facilities to xray limbs for suspected fractures and prescribe medicines, however the service is not set up to do blood tests, chest xrays or more complex imaging such as CT or MRI scans. The unit will usually treat patients with less serious injuries more quickly than A&E.

Find out more about how the Urgent Care Centre can help.

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About NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency, call 111
  • If it’s a life-threatening emergency, call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to call 999

Call 999 for life-threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.