87 Albion Street, Rotherhithe, London, SE16 7JX

    Telephone: 020 3049 7120 ( Out of hours: 111 )
    Email: souccg.albion@remove-this.nhs.net
    Our e-mail address is suitable for contacting us for administrative purposes only and CANNOT be used for URGENT clinical needs.

    National Health Service

    Urgent Problems & Out of Hours

    Urgent Problems during Surgery Hours

    We define urgent as you cannot wait for the next appointment and wish to be seen the same day.

    We ask you to phone 0203 049 7120* to speak to a duty-doctor, during the following times:

    • 8.30am to 10.00am
    • 3.00pm to 4.00pm

    The doctor will be able to:

    • Offer brief advice on the telephone (and sometimes avoid you having to come at all e.g. prescriptions and some certificates)
    • Agree you need to be seen urgently and book you a TIME to come during that session (avoiding a long wait for you), either at the local Extended Access Hub Clinic (based out of Bermondsey Spa Medical Centre, 50 Old Jamaica Road, SE16 4BN) or at Albion Street.
    • Offer a routine appointment, perhaps after suggesting some advice or tests
    • Offer a telephone conversation to discuss in more detail at a later time
    • Agree a **home visit is necessary for you.

    * If you have difficulty using the telephone please come to the surgery and let the receptionist know you wish to be seen urgently. The doctor will speak to you briefly before offering you one of the above options. If you are offered an appointment that session you may have to wait or you can choose to return for it. Other than in these instances, we do not offer a walk-in service.

    ** Please try and call in the morning if you think you might need a Home Visit as we tend to visit at lunch time. (We understand that this ofcourse won't always be possible).

    Please note that we are unable to return telephone calls to phones that will not accept anonymous calls.

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    How to Get Help when the Surgery is Closed

    If you have an urgent medical problem when we are closed, please call NHS 111.

    NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

    Calls to NHS111 may request you to attend the extended primary care service in Southwark.

    You can also try your local pharmacist for advice.

    In life threatening emergencies such as chest pain and severe shortness of breath, you should call 999

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    Life Threatening Emergencies

    In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleedingdial 999.

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    Accident & Emergency

    Only visit your accident and emergency (A&E) department or call 999 for serious life-threatening injuries and illnesses. The emergency services are always very busy; only attend A&E if you have a life threatening problem or a serious illness.

    It is very obvious when someone is seriously ill. They may be unconscious, appear to have had a heart attack, have a broken bone or be bleeding heavily.

    There is an accident and emergency department at:

    St Thomas' Hospital - Accident and emergency (A&E), Westminster Bridge Road, London, SE1 7EH
    Open: 24 hours a day, 365 days a year

    Download the map to the Emergency Department (PDF 41Kb)

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    Urgent Care Centre

    The nearest urgent care centre is at Guy's Hospital

    Open 08:00am - 8.00pm every day

    The urgent care centre at Guy's Hospital offers an alternative to the emergency department (A&E) for a range of minor injuries and urgent medical problems.

    It is a walk-in NHS service for patients whose condition is urgent enough that they cannot wait for the next GP appointment (usually within 48 hours) but who do not need emergency treatment at the emergency department (A&E). It is staffed by a GP working alongside emergency nurses.

    They have facilities to x-ray limbs for suspected fractures and prescribe medicines, however the service is not set up to do blood tests, chest X-rays or more complex imaging such as CT or MRI scans. The unit will usually treat patients with less serious injuries more quickly than the emergency department (A&E).

    Find out more about how the Urgent Care Centre can help here.

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    About NHS 111

    What to do when my Medical Practice is closed:

    • If you need medical help fast but it’s not an emergency, call 111
    • If it’s a life-threatening emergency, call 999

    NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

    • Calls to 111 are FREE from landlines and mobiles
    • NHS 111 is available 24/7, every day of the year

    When to call 111

    • You think you need to go to A&E or to another NHS urgent care service
    • The surgery is closed and you need healthcare advice
    • You don’t know who to call for medical help

    When to call 999

    Call 999 for life-threatening emergencies such as:

    • Major accident or trauma
    • Severe breathlessness
    • Severe bleeding
    • Loss of consciousness
    • Severe chest pain

    During normal practice opening hours, the practice remains your first point of contact for all routine requests.

    More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

    Please only visit the A&E department if it is an emergency.